Program Manager - ACES

  • Management
  • Dubai
  • 11/02/2022
  • Full Time

Job Description

At Amazon, we're working to be the most customer-centric company on earth. Operations is at the heart of what we do, delivering hundreds of thousands of items each day and fulfilling customer orders from all over the world.
Do you want to be part of a team that is bringing Amazon to the front door of our customers across the UAE? Do you want to help design, develop and improve the way Amazon builds this business? Then this is your opportunity to make history!
If you are able to identify operational waste and inefficiencies, use metrics to drive operational improvement and quickly implement learning, then please apply for this position.
This program manager role is aimed at supporting the Amazon Logistics (AMZL) organization in the region bringing Amazon Worldwide standards rationalizing legacy programs to bring them up to Amazon standards. The role will aim at continuously seeking opportunities to improve productivity and develop and lead programs that will help drive end to end cost improvements

Key job responsibilities

• Drive cost saving projects from start to finish.
• Develop metrics and set up tools to measure operational performance as part of the business growth.
• Review and analyse customer defect data and develop corresponding action plans to improve these metrics.
• Develop and execute action plans that improves productivity and service.
• Use lean techniques and methodologies to root cause process deviations and develop countermeasures for these deviations.
• Work closely with stakeholders to secure resources for projects and provide support for other initiatives as needed.
• Travel to sites to evaluate and ensure compliance of improvement initiatives.


• A degree in Engineering, Mathematics, Operations/Logistics/Supply Chain, or other technical field from an accredited university
• 5+ years Operations/Logistics and/or Continuous Improvement Experience
• Background in Logistics, Supply Chain or Manufacturing Operations
• Knowledge and understanding of Lean principles and toolkit
• Proficient with MS Excel
• Willingness to travel as necessary, up to 40%


• Master's Degree in Engineering, Industrial Engineering or Logistics & Supply Chain
• Lean/Six Sigma Green Belt certification
• Ideally have a Operations, Logistics, Supply Chain background and/or Process improvement background